Question 1

AccountWhat do I need to register on bdji?

Accepted Answer

To register on bdji, you'll need an active Bangladeshi mobile number, an email address, and a National ID or passport (for KYC verification). You must be 18 years of age or older. Registration is completely free and takes just 3 minutes. Was this helpful? Yes No

Question 2

AccountHow many accounts can be created with one mobile number?

Accepted Answer

Each mobile number can only be used to create one bdji account. Creating multiple accounts violates bdji's Terms & Conditions and may result in all accounts being closed. However, two members of the same household may each open a separate account using their own mobile number and identity. Was this helpful? Yes No

Question 3

AccountCan I change my email or mobile number after registering?

Accepted Answer

Yes, changes are possible but identity verification is required. Go to Account Settings and submit a change request. The support team will verify your identity and make the update within 1–3 business days. Was this helpful? Yes No

Question 4

AccountHow do I complete account verification (KYC)?

Accepted Answer

KYC verification is required before your first withdrawal on bdji. Go to Account Settings → "Identity Verification". Upload photos of the front and back of your National ID along with a selfie. Verification is typically completed within 24–48 hours. Was this helpful? Yes No

Question 5

AccountWhat should I do if I forget my password?

Accepted Answer

On the login page, Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link will be sent to you. Alternatively, log in with OTP and change your password from Settings. Was this helpful? Yes No

Question 6

AccountI want to temporarily or permanently close my account.

Accepted Answer

For a temporary break, go to Account Settings → use the "Cooldown" option. To close your account long-term or permanently, email support@bdji.im. Make sure to withdraw your balance before closing. Responsible Gaming Full details on the page. Was this helpful? Yes No

Question 7

AccountMy account is locked — how do I unlock it?

Accepted Answer

Too many incorrect password attempts will temporarily lock your account for security reasons. Wait 30 minutes and try again, or log in using OTP. If the issue persists, contact us at support@bdji.im. Was this helpful? Yes No

Question 8

AccountWhat is the minimum age to join bdji?

Accepted Answer

You must be at least 18 years old to register at bdji. Accounts for users under 18 are not permitted. Age is verified through the KYC process. Was this helpful? Yes No

Question 9

PaymentWhat payment methods are accepted on bdji?

Accepted Answer

bdji currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Bank transfers are also available for certain amounts. All payment methods are fully secure. Was this helpful? Yes No

Question 10

PaymentWhat is the minimum deposit amount?

Accepted Answer

The minimum deposit at bdji is just ৳100 BDT. Maximum limits vary by payment method. For bKash and Nagad, the daily maximum is ৳50,000. For more details, on the Financial Transactions page view here. Was this helpful? Yes No

Question 11

PaymentHow long does a withdrawal take?

Accepted Answer

Most withdrawals are processed within 30 minutes to 2 hours. If KYC verification is pending, your first withdrawal may take up to 24 hours. Large withdrawals (over ৳10,000) may require additional verification. Was this helpful? Yes No

Question 12

PaymentI made a deposit but my balance hasn't updated — what should I do?

Accepted Answer

Your balance typically arrives within 5–10 minutes. If it hasn't appeared after 15 minutes, collect your transaction ID or reference number and reach out via live chat or at support@bdji.im. Sending a screenshot of your payment will help us resolve it faster. Was this helpful? Yes No

Question 13

PaymentWhat is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal on bdji is ৳300 BDT. The maximum daily withdrawal limit is ৳1,00,000. Bonus funds require specific wagering conditions to be met before they can be withdrawn. Was this helpful? Yes No

Question 14

PaymentCan bonus funds be withdrawn directly?

Accepted Answer

No. Bonus funds cannot be withdrawn directly. Each bonus has specific wagering requirements (e.g. you must wager 10–30x the bonus amount). Once those conditions are met, any winnings from the bonus can be withdrawn. Was this helpful? Yes No

Question 15

PaymentAre there any fees for deposits or withdrawals?

Accepted Answer

bdji charges no fees on deposits. There are also no withdrawal fees from bdji's side. However, bKash or Nagad's own transaction fees may apply in accordance with their respective policies. Was this helpful? Yes No

Question 16

PaymentCan I cancel a withdrawal request?

Accepted Answer

You can cancel a withdrawal request before it is processed. Go to "Transaction History" in your account and click the "Cancel" button. Once processing has begun, cancellation is no longer possible. Was this helpful? Yes No

Question 17

PaymentI sent a withdrawal to the wrong number — what should I do?

Accepted Answer

Contact us immediately via live chat. If the request hasn't been processed yet, cancellation is still possible. Once processed, recovery may be difficult as it depends on third-party systems. Always verify the number before making a withdrawal. Was this helpful? Yes No

Question 18

BonusHow do I claim the welcome bonus?

Accepted Answer

Make your first deposit after registering and a 100% Welcome Bonus will be credited to your account automatically. A minimum deposit of ৳100 is required. 50 Free Spins will be awarded immediately after registration verification — no separate application needed. Was this helpful? Yes No

Question 19

BonusWhat does "wagering requirement" mean?

Accepted Answer

Wagering requirements refer to how many times you must place bets before withdrawing bonus funds. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to wager a total of ৳10,000. After that, any winnings from the bonus can be withdrawn. Was this helpful? Yes No

Question 20

BonusHow much bonus do I get for referring a friend?

Accepted Answer

To join bdji's referral program, grab your referral code from Account Settings. When a friend registers using your code and makes their first deposit, you'll receive a cash bonus. Learn more on the Bonus page view here. Was this helpful? Yes No

Question 21

BonusHow do I earn the daily login bonus?

Accepted Answer

Log in to bdji every day to claim your daily bonus. Log in 7 days in a row and you'll earn a Grand Bonus. After logging in, go to the "Bonus" section to claim it. Was this helpful? Yes No

Question 22

BonusHow do I use a bonus code?

Accepted Answer

Enter your bonus code in the "Referral/Promo Code" field during registration. If you're already registered, you can enter the code under Cashier → Promotions. The bonus will be credited to your account automatically once the code is applied. Was this helpful? Yes No

Question 23

BonusHow long do I have to use a bdji bonus?

Accepted Answer

Welcome Bonuses expire if not used within 30 days. Daily bonuses must be used within 24 hours. The validity period for each bonus is stated in its description. Was this helpful? Yes No

Question 24

BonusCan I cancel a bonus?

Accepted Answer

Yes. Once a bonus is active, you can cancel it without using it — but doing so means you'll also lose any associated benefits. Go to Account Settings → Bonus section to cancel. Was this helpful? Yes No

Question 25

BonusWhen will I receive my cashback bonus?

Accepted Answer

Every Monday, a percentage of the previous week's net losses is credited to your account as cashback. Cashback is withdrawable directly. A minimum loss threshold applies to qualify for the cashback amount. Was this helpful? Yes No

Question 26

GamesWhat types of games are available on bdji?

Accepted Answer

bdji offers slots, Live Casino (Baccarat, Roulette, Blackjack), Sports Betting, cricket betting, virtual sports, fishing games, and much more — over 1,000 games in total. Was this helpful? Yes No

Question 27

GamesAre bdji's games fair and unbiased?

Accepted Answer

Yes. All games on bdji use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and impossible to manipulate. Regular audits are conducted by independent third-party auditors. Was this helpful? Yes No

Question 28

GamesHow do I place a cricket bet?

Accepted Answer

log in Sports Go to the section. Select a cricket event, choose your market, and enter your stake. Live betting, pre-match betting, and in-play betting are all available. Was this helpful? Yes No

Question 29

GamesIf your internet connection drops during a game, your session will be saved. You can resume from where you left off once you're back online.

Accepted Answer

If your internet connection drops, most games will pause temporarily. Once you reconnect, the game resumes from where you left off. In some cases, the result may be determined automatically. If you experience any issues, please contact support. Was this helpful? Yes No

Question 30

GamesHow often are new games added?

Accepted Answer

bdji adds an average of 5–10 new games every week. The latest additions can be found on the New Games page You'll find them there. New games often come with special bonus offers. Was this helpful? Yes No

Question 31

GamesDo I need to download anything to play games?

Accepted Answer

No. All bdji games run directly in your browser — no software download required. That said, we recommend downloading the bdji app for the best experience. Download Here। Was this helpful? Yes No

Question 32

GamesWhat is the minimum bet amount?

Accepted Answer

Minimum bet amounts vary by game. Most slots start from as little as ৳1. Live Casino games typically start from ৳10–৳50. Sports Betting has a minimum of ৳50. Limits are listed on each game's page. Was this helpful? Yes No

Question 33

SecurityIs bdji safe and licensed?

Accepted Answer

Yes. bdji holds an international gaming licence and operates under regulatory oversight. Your data and funds are protected with 256-bit SSL encryption. All transactions are completely secure. Was this helpful? Yes No

Question 34

SecurityWill my personal information stay private?

Accepted Answer

Yes. bdji follows a strict privacy policy. Your information is never shared with third parties (except where required by law). To learn more, Privacy Policy read more. Was this helpful? Yes No

Question 35

SecurityWhat should I do if I notice suspicious activity on my account?

Accepted Answer

Change your password immediately and log out of all devices. Send full details to support@bdji.im. The bdji security team will investigate promptly and take the necessary action. Was this helpful? Yes No

Question 36

SecurityHow do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Account Settings → Security. Click on "Two-Step Verification" to enable it. You'll receive an OTP on your mobile every time you log in. Keeping this enabled significantly improves your account's security. Was this helpful? Yes No

Question 37

SecurityWill bdji ever ask for my password or OTP?

Accepted Answer

No. bdji staff will never ask for your password, OTP, or payment PIN. If anyone requests this information in bdji's name, it is a scam. Report it to support@bdji.im immediately and change your password. Was this helpful? Yes No

Question 38

AppWhere can I download the bdji app?

Accepted Answer

bdji Android APK — direct Download Page Download from there. iOS users can find it on the App Store. The app is completely free and secure. Was this helpful? Yes No

Question 39

AppWhy won't the app install on Android?

Accepted Answer

Go to Phone Settings → Security → enable "Install from Unknown Sources". Download the APK file again and reinstall it. If the issue persists, download page View the full guide. Was this helpful? Yes No

Question 40

AppDoes the app have all the same features as the website?

Accepted Answer

Yes. The bdji app gives you everything the website offers — games, bonuses, payments, support, all of it. Plus, the app comes with extra perks like push notifications, biometric login, and app-exclusive bonuses. Was this helpful? Yes No

Question 41

AppHow do I update the bdji app?

Accepted Answer

You'll receive a notification when a new update is available upon opening the app. On Android, Download Page download the new APK from there. On iOS, the App Store updates automatically. Was this helpful? Yes No

Question 42

AppHow much storage space does the bdji app require?

Accepted Answer

The bdji app is approximately 35–50 MB in size. Including data, it takes up around 100 MB of storage in total. It runs smoothly on any modern smartphone. Was this helpful? Yes No

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